Final Mile Delivery
Why choose MaineDelivery for final mile delivery services?
We partner with national e-commerce retailers, third-party logistics providers, manufacturers, and local businesses to offer home and office large parcel delivery solutions that are reliable, efficient, and cost-effective.
Our customers are your customers. Our goal is to provide an exceptional final mile delivery experience from the first call until the final piece is successfully delivered. We will expand your reach by giving you access to underserved communities throughout Maine.
Experience, Safety, & First-Class Customer Service
Our experienced management staff and professionally-trained crew safely and efficiently handle your product from the time it arrives at our facility until the time it is safely delivered. Our team is experienced in a variety of service levels and product handling and assembly procedures. We strive to provide a seamless experience for your customers in order to earn a 5-Star Review every time.
Final Mile Delivery Services We Offer:
- Inbound product handling and deluxing
- Order management and dispatching through DispatchTrack
- In-person and automated call, email, and text delivery scheduling
- Curbside to white glove delivery services
- Specialty equipment and tools for on-site assembly
- Electronic proof of delivery through handheld devices
- Reverse logistics management
- 5-Star customer service
Final Mile & Home Delivery Service Levels
We are committed to ensuring your customer’s delivery experience is an exceptional one and that their expectations are always exceeded. That is why we offer a wide variety of residential and commercial final mile delivery services.
Basic Service - Outside Drop-Off / Curbside
- Automated call, text, and email delivery schedule to customer
- Internet-based tracking & tracing
- Delivery to the first available “dry” area (e.g. patio, garage, etc.)
- Electronic POD upon completion
Threshold Service
- Automated call, text, and email delivery schedule to customer
- Pre-scheduled appointment window
- Internet-based tracking & tracing
- 30-minute pre-call prior to scheduled stop
- Delivery inside main entrance, over the threshold
- POD with electronic signature capture with pictures of delivery
Room of Choice
- Automated call, text, and email delivery schedule to customer
- Pre-scheduled appointment window
- Internet-based tracking & tracing
- 30-minute pre-call prior to scheduled stop
- Delivery to room-of-choice within the home
- POD with electronic signature capture with pictures of delivery
White-Glove Service
- Automated call, text, and email delivery schedule to customer
- Pre-scheduled appointment window
- Internet-based tracking & tracing
- 30-minute pre-call prior to scheduled stop
- Delivery to room-of-choice within the home
- Product unpack & light assembly, with box and debris removal
- POD with electronic signature capture and pictures of delivery
Deluxing & Product Inspection
- Receive product in warehouse
- Open packaging and inspect the condition of the product
- Provide detailed notes on damage with pictures, if applicable
- Safely and securely repackage product for delivery
- Provide White-Glove Delivery service
Reverse Logistics
- Schedule product pick-up appointment with customer
- Internet-based tracking for pick-up
- 30-minute pre-call prior to the scheduled pick-up
- Retrieve product from customer’s home
- POD with electronic signature capture upon pick-up
- Return product to warehouse for further disposition instructions
- Manage return process with LTL/FTL carrier or properly dispose of product
What We Deliver
We safely deliver big & bulky parcels to your customers throughout the State of Maine.
Including, but not limited to:
- Household and office furniture, including couches, chairs, vanities, and mattresses
- Outdoor living items, including patio furniture, hot tubs, swings, and gazebos
- Power equipment, including generators, tractors, and lawnmowers
- Fitness equipment, including treadmills, stationary bikes, and elliptical machines
- Building supplies, including lumber, tile, windows, and doors
- Interested in Appliance Delivery? Reach out to inquire!
Technology & Tracking
We help make product tracking for final mile delivery visible, predictable, and up to date. MaineDelivery utilizes DispatchTrack to track, monitor, schedule, communicate, and dispatch your product to its final destination. Customers can track deliveries 24/7 through our Web Portal Track and Trace Access.
Business Integration
We also integrate with many third-party logistics software solutions to make sure you have visibility of your products, including signature capture at delivery and payment processing and verification.
Inventory Management
Your product will be promptly inbounded, inspected, and bar-code scanned upon arrival at our facility. Inbound handling can include deluxing service as required. We properly document and photograph damage upon receiving so that you can quickly determine the next steps for return or delivery. Our system includes periodic inventory cycle counts, keeping you up to date with products on the dock or in transit.
Dynamic Routing & Fleet Management
We utilize DispatchTrack software to dynamically schedule and route products to their destination shortly after items are received in our warehouse. You and your customers can expect consistent scheduling through zoned regions throughout Maine including weekly or more frequent stops to all points within our coverage area.
Samsara powers our hours of service and fleet management capabilities. Including active GPS tracking and forward-facing dash cams on all delivery trucks.
Customer Communication & Scheduling
Before the delivery, we provide an automated call, text, and email delivery schedule to customers. We proactively update customers on scheduling changes and can quickly adjust on the fly.
Also, we offer customers 2-4 hour delivery windows for every delivery type. Our drivers call 30 minutes before arrival. Your customers can go about their day and know exactly when they need to be available to receive delivery.
Real-Time Order Tracking
Delivery customers can track deliveries online 24/7 through our Web Portal Track and Trace Access. MaineDelivery also provides phone, email, and text communication to delivery customers through our trained and responsive administrative and dispatching teams.
Delivery Rates, Billing, & Settlement
We offer flexible delivery rate schedules to best match your product type and delivery requirements. With electronic proof of delivery, we quickly verify and process completed deliveries to ensure transactions are closed promptly and accurately.
Warehousing & Distribution Solutions
MaineDelivery, in partnership with Lynch Logistics, provides dry, climate-controlled, commercial and industrial storage along with specialized support services from our professionally trained staff. Our integrated supply chain solutions help your business grow by minimizing risks, decreasing inventory, and logistics costs.
Centrally located in Bangor, Maine, our facility is within minutes of I-95, I-395, I-295, Rte. 9, and the Bangor International Airport. We have direct rail access on the Pan-Am Railroad. Our warehousing facilities are easily accessible from all points in Maine.
With nearly 500,000 square feet of dry warehousing capacity there is no job that is too big or small. We understand how important cost-effective and efficient warehousing and distribution is to the success of your business. We go the extra mile to give you an edge over your competition.
Our Warehouse & Distribution Services Include:
- Secure long & short-term climate-controlled storage
- Cross-docking
- Dock, ground level and rail side service
- Full truckload freight transportation
- Dedicated freight and logistics handling, including middle mile and over the road freight transportation
- Professional & experienced drivers
- Staff that undergo a background check and drug screening
- Product fulfillment and inventory management
- Electronic Data Interchange (EDI)/API connectivity and barcoding
- Caged storage, racked storage, and secure facility management
- Final mile and home delivery service
Don’t hesitate to contact us to find out how we can help your business.
Learn More about Final Mile & Home Delivery with MaineDelivery
Please contact us at (207) 947-4422 for more information or learn how we help your company reach its warehousing, distribution, and final mile logistics objectives. We look forward to building out your supply chain in Maine.
